Health and Safety Procedures:
Updated Sept 2023 (applies to colds, flus and covid):
It is that time of the year when we will see the usual increase in viral illnesses (colds/flus/covid). We ask that you stay home and reschedule your appointment if you are experiencing, or have experienced in the last 7 days, any symptoms of a cold, flu, or COVID-19, including coughing, sneezing, runny nose, sore throat, shortness of breath or fatigue. In these situations the cancellation fee will still apply if there is less than 24hrs notice as per the cancellation policy but you will have the option of having your session as a online virtual session. If you have mild symptoms after the 7 days (or not sure if something is starting), please use precautions like masks or extra sanitizer.
We ask that you use hand sanitizer (provided) upon entering and leaving the office.
Counsellor Responsibilities:
Counsellors will reschedule appointments if we are experiencing any symptoms of cold, flu, or COVID-19, including coughing, sneezing, runny nose, sore throat, shortness of breath or fatigue.
Counsellors will continue to provide Video/Phone sessions for those who are uncomfortable with or unable to attend in-person sessions.