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COVID-19 Safety Plan

Health and Safety Procedures:

  • We ask that you stay home and reschedule your appointment if you are experiencing, or have experienced in the last 10 days, any symptoms of a cold, flu, or COVID-19, including coughing, sneezing, runny nose, sore throat, shortness of breath or fatigue. In these situations the cancellation fee will be waived if it is less than 24hrs notice.
  • We ask that you reschedule your appointment if you have been in contact with a family member who has tested positive for COVID-19 or have been in contact with someone who has travelled outside of Canada within the last 14 days.
  • Upon arriving to the building, we ask that you contact your Therapist (text) to notify him/her that you are there.  Your Therapist will notify you when you can come up to the office.
  • We ask that if you are dropping someone off that you wait outside the office or in the parking lot as much as possible.
  • We have removed magazines from our waiting room for the time-being to reduce the risk of transmission on additional surfaces.
  • We ask that you use hand sanitizer (provided) upon entering and leaving the office.
  • Therapy rooms will be configured in a way to allow at least 2 metres between clients and Therapists.
  • We will not be able to provide water at this time but feel free to bring your own beverage.
  • We discourage use of the public washroom in the office building at this time as we do not have control over the frequency of cleaning.
  • We ask that payments be made through e-transfer whenever possible.

Counsellor Responsibilities:

  • Counsellors will reschedule appointments if we are experiencing any symptoms of cold, flu, or COVID-19, including coughing, sneezing, runny nose, sore throat, shortness of breath or fatigue.
  • We will be practicing frequent hand-washing, cleaning high-touch surfaces before and after each client (i.e., doorknobs, chairs, table tops).
  • As much as possible, Counsellors will schedule appointments in a way to reduce the number of Therapists and clients in the office at one time.

Counsellors will continue to provide Video/Phone sessions for those who are uncomfortable with or unable to attend in-person sessions.